Client Services Sales Manager, National Baseball Hall of Fame

Working at the National Baseball Hall of Fame is a career experience unlike any other. Every member of our team is a steward of the game’s history. Our mission is simple - we preserve history, honor excellence, and connect generations. These six words define our commitment to giving fans and visitors a home to celebrate the game and its history, honor the all-time greats, and make memories that will last a lifetime.

To best fulfill our mission we prioritize people, and that starts with our own team. We deeply value and support our dedicated team members. We provide a respectful and inclusive workplace. We work to foster connection, grow, and cultivate talent, and provide flexibility to best support the health and well-being of our staff – all while having fun along the way. 

If you are a baseball fan, a fan of museums, a student of history, love arts and culture, or someone who appreciates the unique connections that sports can create, this could be the team for you!

The National Baseball Hall of Fame and Museum offers a unique and memorable setting for group visits, meetings, receptions, and other special events. The Client Services & Sales Manager oversees the daily operations of facility rentals and group visits, ensuring an exceptional client experience that aligns with the Museum’s mission, policies, and preservation standards.

This role is responsible for managing all group tour inquiries and bookings, coordinating event logistics, developing procedures and long-range goals, negotiating contracts, and overseeing vendors and caterers. The position also includes proactive sales outreach to grow group and facility rental business, while supporting other museum-wide initiatives as needed.

This position requires an energetic, proactive professional who combines leadership, client relations, event logistics, marketing, and administrative oversight to maximize facility usage and revenue—while ensuring that all events are executed smoothly, safely, and professionally.

Group Visits & Rental Management

• Serve as the primary point of contact for all group visit and facility rental inquiries, providing detailed information about Museum spaces, policies, and availability.
• Manage the group and rental calendar to avoid scheduling conflicts.
• Prepare and manage group and facility rental agreements, invoices, deposits, and final payments accurately and promptly.
• Coordinate all logistical aspects of group visits and events, including setup, breakdown, and vendor coordination, in collaboration with Visitor Services, Visitor Experiences, Maintenance, Security, and AV teams.
• Provide on-site event oversight, including during evenings and weekends to ensure compliance with Museum policies and client satisfaction.
• Book and confirm all internal and external group tours, including motorcoach groups, and site visits by tour operators. 
• Partner with the Tourism Sales Manager to develop and implement tactics that drive increased group sales.

Client Relations & Communication

• Build and maintain positive, professional relationships with previous, current and potential clients, vendors, and community partners.
• Collaborate closely with clients to understand their goals and deliver exceptional, seamless experiences.
• Clearly communicate Museum policies to clients and vendors, ensuring adherence to guidelines that protect the Museum’s collections and reputation.
• Maintain accurate and up-to-date contact lists, client records, and reports in applicable software systems to ensure data integrity and usability.

Marketing & Business Development

• Support marketing and outreach efforts to promote group visits and facility rentals to new clients.

• Design, develop and deploy business strategies and initiatives that are creative, dynamic and impactful to increase group visit and facility usage.

• Maintain strong relationships with Convention & Visitors Bureaus (CVBs), Destination Marketing Corporation (DMC), regional businesses, schools, and civic organizations.
• Monitor industry trends and competitor activities to refine sales and rental strategies.

Administrative & Financial Duties

• Maintain organized records of agreements, financial transactions, and event documentation.
• Assist with group and rental-related reporting, billing, and budget tracking.
• Support general office administrative tasks, including filing, communications, and database management.
• Manage event photography and videography assets, ensuring appropriate permissions for marketing use.
• Assist with internal museum events and development initiatives as assigned.

Education and Experience:

• Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field, or an equivalent combination of education and experience.
• Minimum of two (2) years of experience in event planning, hospitality, or facility management.
• Experience in a museum or cultural institution preferred.

Skills and Abilities:

• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Professional demeanor with sound judgment and problem-solving skills.
• Experience with budgeting, and event financial management.
• Ability to work both independently and collaboratively with diverse teams and clients.
• Proficiency in Microsoft Office and Blackbaud (Altru) CRM software preferred.
• Willingness and ability to assist with event setup and breakdown as needed.

Other Duties:

• Requires flexibility, including frequent evening and weekend hours.
• Involves periods of standing, walking, and light to moderate lifting during events.
• Active participation is required during event execution to ensure client satisfaction and operational success.

Position Type: Full-Time
Salary Range: $40,000.00 To $50,000.00 Annually
Full Benifits Package

We’re looking to recruit, hire, and collaborate with people of all backgrounds to help us build a team with varied perspectives and experiences. We are committed to cultivating a diverse, inclusive, welcoming, and supportive environment for all and are proud to be an Equal Opportunity Employer.

If you are interested in this position, please follow the link to apply. Click Here To Apply