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Local IT Support Analyst - LEGOLAND New York Resort


30 Matthew Street, Suite 201 Goshen, New York, 10924 United States

Date Posted

Jul 26, 2019

Company Overview

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We thrive on innovative thinking and big ideas!!! For that reason this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won't come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.

LEGOLAND New York Resort takes pride in building amazing teams with diverse experiences and ideas, by driving inclusion and innovation in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type. We strive to create a workplace where everyone
feels valued, no matter their age, race, color, religion, gender identity or expression, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.

Job Description / Responsibilites

In this role you will provide IT technical support for end users within LEGOLAND New York as well as supplementary technical support to the wider user base throughout the North American footprint of Merlin attractions.

Main Responsibilities:

  • Provide first-class IT support and services for all members of staff
  • Adhere to instituted operational-level agreements/service-level agreements.
  • Work with and communicate effectively with all members of staff IT regulations.
  • Respond to end user technical requests via phone, Skype, email, verbal and other transmission types in a timely manner.
  • Log and manage all support requests via internal ticketing systems.
  • Respond appropriately to alerts and communications from the wider IT teams throughout “Team Digital".
  • Provide technical support for all end user computing devices including but not limited to laptops, desktops, cell phones, tills, iPad/tablets, printers, scanners and other devices
  • Assist with end user technical administration including Active Directory, MS Exchange and other applications.
  • Assist with diagnosing and remediating Local Area Network issues.
  • Assist and coordinate with IT vendors to implement, support and manage any IT systems
  • Any other tasks as directed by the IT Manager.


  • You must have IT experience working in a technical support role.
  • A minimum of an Associate's degree in Computer Science, Information Technology or a closely related field (or equivalent education and experience) is preferred.
  • Comp TIA A+ , Network + or CCNA is a plus

Contact Information

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