Tourism

Steve is a passionate tourism advocate with over 14 years experience in leading hotels, attractions, aquariums and zoos across Australia and the United States. From leading the guest experience at Taronga Zoo Sydney with 1.8 million guests per year, overseeing operations at Sydney Aquarium to Senior Operations Manager for Hyatt Hotels and Resorts in Australia, he holds a diverse practical understanding of the industry at its roots. His passion for 'incredible experiences' and 'extraordinary workplace cultures' fueled his excitement to become Chief Experience Champion for Experience Champions in New York City which is sparking a movement for transforming customer and employee experience through workshops, training, team building and events that inspire leaders to tap into their purpose. As a recently declared New Yorker, Steve is excited to be living in one of the world's tourism powerhouses. Learn more about Steve at www.experiencechampions.com or email steve@experiencechampions.com. (CDC, 2018) https://www.cdc.gov/ncbddd/autism/data.html  read more →

Millennials make up about 22% of travelers, and the fact is, their travel habits are very different from the generations of tourists before them.  read more →

Is your hotel website hurting your business instead of helping?  read more →

On December 7, 2016, Phocuswright VP of Research Douglas Quinby joined our webinar series for impactful analysis of 10 major trends, challenges and opportunities for tourism marketers.  read more →

Marketers Take Note: Millennials Crave Craft Beer When you envision craft beer, you don’t immediately think of Millennials. After all, this demographic, which consists of people born between the early 1980s and early 2000s, are known to be a bit frugal and tend to go for the convenience and price of store-bought options.  read more →