Technology Resources

Technology Tips

Tech Support

We understand that questions and issues may arise, and welcome you to reach our our team during the conference:

About the Software Tool: Zoom

Zoom is the videoconferencing platform that will be used throughout the Virtual Trade Show. If you haven't downloaded Zoom onto your computer, you'll need to do so prior to the conference. Make sure the Zoom account you are using is connected to the email you used to register for the Trade Show.

Please Note The video below is provided by Zoom. The download you need for the virtual Trade Show is called "Zoom Client for Meetings" and is the first link on the Zoom downloads page (for desktop and laptop computers). Zoom does not download when using the FireFox internet browser.

Click here to view the video

Zoom downloading instructions:

Go to the Zoom website downloads page: Click "Download" under the "Zoom Client for Meetings" section. The Zoom app will then begin downloading. You will need to sign in to the app in order to participate in appointments. (You only need to sign in to the app once, you will return to the Schedule of Events page each day and simply click on the links to join each meeting or appointment.

If you already have a Zoom account, please make sure you are using the latest version of Zoom. Click the following link to learn more.

Zoom Controls

Not sure how to get around in Zoom? Read Zoom's article that shows you the basic meeting controls on Zoom while attending a virtual meeting.

For more, visit Zoom's video tutorials.

At the Marketplace

We are using a special tool in Zoom called Breakout Rooms. Please use the Zoom Rename feature to display your full name. We will give you additional instructions when you arrive to the Marketplace session.


How do I find out the daily conference schedule?

All event attendees will receive an email every morning of the conference with the onference schedule and links to conference events/meetings for that day

What is the dress code?

It is recommended that all conference participants dress in business attire.

Will there be breaks during the conference?

Yes, there is a lunch break and morning and afternoon breaks on each day of the conference.

Can I attend sessions I didn't sign up for?

  • You will be able to attend Marketplace meetings if you didn't sign up, by clicking on the main one-on-one meeting link and requesting to be moved to whatever meeting and or presentation you would like (as long as the exhibitor does not have a one-on-one meeting scheduled that time.
  • If you did not sign up in advance for the educational tracks, you will be able to make your selection on Tuesday by clicking the link to the session you want to join.
  • All general sessions are open to all conference attendees. No sign up needed to attend, attendees can click on the link provided to attend any general session.