Front Desk, Comfort Inn & Suites

This Comfort Inn is located in Medina, NY.  We are within an hour drive from Niagara Falls/Buffalo to the west and Rochester and the Finger Lakes to the east. Our area is the hallmark-esque backdrop with rich cultural and culinary.  Visitors that visit us take in our farm fresh produce awarding winning wineries and historic cobblestone and sandstone architecture – that all hinge on our proximity to Lake Ontario and the historic Erie Canal. The open waters of Lake Ontario and the tributaries offer outstanding year-round trout and salmon fishing – It’s a top tier fishing destination!

PURPOSE OF POSTION: TO PROVDE AN EFFICIENT AND FRIENDLY ATMOSPHERE TO SERVICE GUESTS. FOLLOW ALL COMPANY POLICIES AND PROCEDURES.

ESSENTIAL FUNCTIONS:

1. Carry out front desk responsibilities including, but not limited to greeting guests, performing guest transactions, balancing reports, processing reservations and credit cards.
2. Provide quality service for guests including pertinent information about the area.
3. Handle and resolve guest's complaints.
4. Operate switchboard giving courteous, polite service.
5. Assist in training of new staff.
6. Demonstrate good communication skills.
7. Perform basic math using a calculator.
8. Have legible handwriting.
9. Knowledge of computer equipment.
10. Record information in the desk log book and shift reports.
11. Work with other departments to ensure room status is up to date and room repairs are done on a timely basis.
12. Promote all marketing programs to the guest.
13. Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
14. Maintain a neat and clean appearance behind the front desk and in the lobby areas.
15. Operate TDD equipment for hearing impaired guests.
16. Implement all company policies and procedures for safety and security.
17. Send and receive faxes.
18. Responsible for key control.
19. Cleaning guestrooms and lobby area as needed.
20. Restocking front desk supplies.
21. Help with laundry.
22. Deliver cribs, towels or other items to guestrooms as requested.
23. Perform light maintenance duties.

MANDATORY JOB REQUIREMENTS

1. Read, write and speak English.
2. Neat well-groomed appearance.
3. Must have a flexible schedule to include evenings and weekends.
4. Good communication skills.
5. Pleasant personality and people skills.

ACCOUNTABILITY

1. Front desk area accounting audits and shoppers report all within acceptable ranges.
2. Maintain high level of quality, service and cleanliness.
3. Daily accountability for cash drawer, deposits, and guestroom sales.

EXPERIENCE OR TRAINING REQUIRED

1. High school education.
2. Previous desk experience preferred but not necessary.

LICENSE OR CERTIFICATION REQUIRED

1. Serve-safe certification. (Within 30 days of hire)
2. Continuing Choice University online instruction.

SALARY:

Negotiable, depending on experience and $14.25 an hour during training.

There are five front desk positions available. If interested in applying, please fill out the attached job application and email the application to bookahanes@yahoo.com.