NYSTIA members share their insights, ideas, and ingenuity through our blog. Stop by and catch up on all things tourism!

Designing Your Experience for Inclusion

By: Steve Williams, Chief Experience Champion  |  Posted On:

Steve is a passionate tourism advocate with over 14 years experience in leading hotels, attractions, aquariums and zoos across Australia and the United States. From leading the guest experience at Taronga Zoo Sydney with 1.8 million guests per year, overseeing operations at Sydney Aquarium to Senior Operations Manager for Hyatt Hotels and Resorts in Australia, he holds a diverse practical understanding of the industry at its roots. His passion for 'incredible experiences' and 'extraordinary workplace cultures' fueled his excitement to become Chief Experience Champion for Experience Champions in New York City which is sparking a movement for transforming customer and employee experience through workshops, training, team building and events that inspire leaders to tap into their purpose. As a recently declared New Yorker, Steve is excited to be living in one of the world's tourism powerhouses. Learn more about Steve at or email (CDC, 2018)  read more →

Mike Linehan

Raise a Glass to an Incredible Spirit!

By: Bridgette Berry  |  Posted On:

On Friday, March 17, NYSTIA invites colleagues, friends and family to raise a glass and make a toast to an incredible spirit - Michael Linehan!  read more →