Marketing

Steve is a passionate tourism advocate with over 14 years experience in leading hotels, attractions, aquariums and zoos across Australia and the United States. From leading the guest experience at Taronga Zoo Sydney with 1.8 million guests per year, overseeing operations at Sydney Aquarium to Senior Operations Manager for Hyatt Hotels and Resorts in Australia, he holds a diverse practical understanding of the industry at its roots. His passion for 'incredible experiences' and 'extraordinary workplace cultures' fueled his excitement to become Chief Experience Champion for Experience Champions in New York City which is sparking a movement for transforming customer and employee experience through workshops, training, team building and events that inspire leaders to tap into their purpose. As a recently declared New Yorker, Steve is excited to be living in one of the world's tourism powerhouses. Learn more about Steve at www.experiencechampions.com or email steve@experiencechampions.com. (CDC, 2018) https://www.cdc.gov/ncbddd/autism/data.html  read more →

How to avoid pitfalls and spend your money and time more wisely.  read more →

Millennials make up about 22% of travelers, and the fact is, their travel habits are very different from the generations of tourists before them.  read more →

Is your hotel website hurting your business instead of helping?  read more →

Whether you’ve just started your business or have been in business for quite some time, building your online presence is crucial, but can be time consuming and, at times, frustrating. Bill Cooke, NJ Advance Media’s Search/SEO Sales Director provides you with six tools to get started.  read more →

Before you pitch TV news or a talk show, ask yourself whether it's really news or a commercial.  read more →